Shipping Policy

Thank you for shopping with Ayu Karma. We are committed to delivering your orders safely, securely, and on time. Please read our shipping policy carefully to understand how your orders are processed and shipped.

1. Order Processing

  • All orders are processed within 24–48 business hours after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order is dispatched, you will receive a confirmation message/email with tracking details.

2. Shipping Timeline

Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 5–7 Business Days
  • Remote Areas: 7–10 Business Days

Delivery timelines may vary depending on courier availability, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Free shipping may be available on selected products or minimum order values.
  • Any applicable shipping charges will be displayed during checkout before payment.

4. Order Tracking

After your order is shipped, a tracking link or tracking ID will be shared via SMS or email so you can monitor your shipment status.

5. Cash on Delivery (COD)

  • Cash on Delivery may be available for selected pin codes across India.
  • Additional COD charges may apply depending on the delivery location.

6. Delayed Deliveries

While we aim to deliver orders on time, delays may occur due to:

  • Courier or logistics issues
  • Weather conditions or natural disruptions
  • Incorrect customer details
  • High demand during sales or festive periods

In such situations, our support team will assist you with shipment updates.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing the order.

If incorrect details are provided:

  • Delivery delays may occur
  • Re-shipping charges may apply
  • Orders returned due to incorrect address or contact details may not qualify for free re-delivery

8. Damaged or Missing Orders

If you receive a damaged package or if any product is missing:

  • Contact us within 24 hours of delivery
  • Share clear photos/videos of the package and products
  • Our team will review the issue and provide an appropriate resolution

9. International Shipping

International shipping availability depends on the destination country and courier service support. Delivery timelines and shipping charges for international orders may vary.

10. Contact Us

For any shipping-related questions or support, please contact us:

Ayu Karma
108, Village Silokhara, Sector 41, Gurugram, Haryana - 122001

Email: contact@ayukarma.com
Phone: +91 9311764141

Website: store.ayukarma.com